Samson & Charlie are grateful for the small business support that Sendle and Australia Post offers us to help us reach customers near and far.

All products and orders are packed by us and dispatched from Melbourne, Australia. We do not use drop shipping.

* Please note whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible. Once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.**

**Please note: It is your responsibility to collect their parcel from POP or Post Office. If you have not received your item within delivery times below please contact us to investigate. If it is returned to us we will charge shipping fees to resend the parcel or a restocking fee and refund remainder if uncollected.

*** Please Note: Due to increased and high International shipping cost we can no longer offer this to our customers. We are working on distribution partnerships that will make it possible to receive Samson & Charlie Products all over the world, no matter where you live. Please follow us and we will update you when we get this sorted.

     Standard Shipping Estimated Delivery times by location

    Where possible we will endeavour to see your order is dispatched the Next Business Day, please allow 1 business day for order to be filled and packed.

    Location

    Business Days

    NSW  &  ACT- Metro

    2- 4

    VIC - Metro

    1-3

    QLD - Metro

    3-5

    SA - Metro

    2-4

    TAS - Metro

    5-8

    NT – Metro

    6-8

    WA – Metro

    6-8

    Regional

    6-8

    Zone 1 – New Zealand**

    Not available at this time 

    Zone 2 - Western Europe, Asia and the Pacific**

    Not available at this time 

    Rest of the World **

    Not available at this time 


    **Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances