Samson & Charlie are grateful for the small business support that Sendle and Australia Post offers us to help us reach customers near and far.

All products and orders are packed by us and dispatched from Melbourne, Australia. We do not use drop shipping.

 

** Please note whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible. Once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.**

**Please note: It is your responsibility to collect their parcel from POP or Post Office. If you have not received your item within delivery times below please contact us to investigate. If it is returned to us we will charge shipping fees to resend the parcel or a restocking fee and refund remainder if uncollected.

     Standard Shipping Estimated Delivery times by location

    Where possible we will endeavour to see your order is dispatched the Next Business Day, please allow 1 business day for order to be filled and packed.

    Location

    Business Days

    NSW  &  ACT- Metro

    2- 4

    VIC - Metro

    1-3

    QLD - Metro

    3-5

    SA - Metro

    2-4

    TAS - Metro

    5-8

    NT – Metro

    6-8

    WA – Metro

    6-8

    Regional

    6-8

    Zone 1 – New Zealand**

    4-6

    Zone 2 - Western Europe, Asia and the Pacific**

    6-13

    Rest of the World **

    10-15


    **Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances