Shipping

Samson & Charlie are grateful for the small business support that Australia Post and DHL offers us to help us reach customers near and far.

All products and orders are packed by us and dispatched from Melbourne, Australia. 

We do everything we can to ensure your order makes it to the destination as quickly as possible, but once the parcel is in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

*** Please be patient Australia Post are experiencing delays due to COVID-19 ***

https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

 

 

 

 

Parcel Not Collected From Post Office - Returned To Sender

It is your responsibility to collect your parcel from the Post Office or Collection Point if you were not available to receive the parcel directly from the delivery driver. If you have not received your item within the delivery times below, please contact us to investigate.

It is also your responsibility to input your correct shipping address at the time of order. Samson & Charlie can't be held responsible for parcels being returned to us due to an incorrect address.

If your parcel is returned to Samson & Charlie you have three options:

1) we can resend the parcel at your cost plus the Return To Sender fee incurred by Samson & Charlie. 

2) we can refund the order value minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie. If Afterpay has been used as payment then 7% of the order value will also be deducted as this is another cost that has been incurred by Samson & Charlie.

3) we can offer a Store Credit in the form of a Samson & Charlie Gift Card to the value of the order minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie.

Original Postage fees are dependent on the weight of the parcel.

Standard Postage starts at $8.95 

Express Postage starts at $14.95

Return To Sender fees are a flat rate of $15.00

Standard Shipping Estimated Delivery Times By Location 

Please allow 1-2  business day for order to be packed and dispatched.

Location

Business Days

NSW  &  ACT

2-4

VIC

1-3

QLD

3-5

SA

2-4

TAS

5-8

NT

6-8

WA

6-8

INTERNATIONAL

Zone 1 – New Zealand**

3-5 Business Days

Experiencing Delays 

Zone 2 -  Asia and the Pacific**

5-9 Business Days

Suspended due to to COVID-19

Zone 3- UK and Europe** 

5-9 Business Days  

Suspended due to to COVID-19

Zone 4 -  Canada & United States of America**

5-9 Business Days

Suspended due to to COVID-19

Rest of the World **

9-12 Business Days

Suspended due to to COVID-19


**Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances