Shipping

Samson & Charlie are grateful for the small business support that Australia Post offers us to help us reach customers near and far.

Order Dispatch

We are so excited you have placed your order for your Samson & Charlie Skincare we want you to receive your items as soon as possible. This outlines how we work to get your order to you as fast and safe..

All orders are packed by our team and dispatched from Melbourne, Australia

within 1-2 business days excluding public holidays.

Orders are prepared and dispatched by 3pm Monday - Friday excluding public holidays.

Typically orders are dispatched the following Business day however, we have the allowance  up to 2 business days for when we have a high volume of orders. 

We proudly support Australian paper suppliers in the tissue and boxes used for your items to arrive safety. Please recycle on completion.

Estimated Deliver

Express Estimated Delivery 

Please Note: Next Business Day guarantee is suspended by Australia Post 

https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee

We do everything we can to ensure your order makes it to the destination as quickly as possible, but once the parcel is in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

*** Please be patient Australia Post advise some minor delays  ***

https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

 

 Standard Shipping Estimated Delivery Times By Location 

Please allow 1-2  business day for order to be packed and dispatched.

Location

Business Days

NSW  &  ACT

2-4

VIC

1-3

QLD

3-5

SA

2-4

TAS

5-8

NT

6-8

WA

6-8

INTERNATIONAL

Zone 1 – New Zealand**

3-5 Business Days

Experiencing Delays 

Zone 2 -  Asia and the Pacific**suspended

Singapore (resumed)

Hong Kong (resumed)

10-20 Business Days

 

Zone 3- UK and Europe** 

5-9 Business Days  

Suspended due to to COVID-19

Zone 4 -  Canada & United States of America**

9-20 Business Days

 

Rest of the World **

9-12 Business Days

Suspended due to COVID-19


**Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances

 

 

Parcel Not Collected From Post Office - Returned To Sender

It is your responsibility to collect your parcel from the Post Office or Collection Point if you were not available to receive the parcel directly from the delivery driver. If you have not received your item within the delivery times below, please contact us to investigate.

It is also your responsibility to input your correct shipping address at the time of order. Samson & Charlie can't be held responsible for parcels being returned to us due to an incorrect address.

If your parcel is returned to Samson & Charlie you have three options:

1) we can resend the parcel at your cost plus the Return To Sender fee incurred by Samson & Charlie. 

2) we can refund the order value minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie. If Afterpay has been used as payment then 7% of the order value will also be deducted as this is another cost that has been incurred by Samson & Charlie.

3) we can offer a Store Credit to the value of the order minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie.

Original Postage fees are dependent on the weight of the parcel.

Standard Postage starts at $8.95 

Express Postage starts at $14.95

Return To Sender fees are a flat rate of $15.00