Christmas Shipping Cut Off 2024

At Samson & Charlie Skincare, we're proud to work with Australia Post, ensuring our valued customers near and far can enjoy our products. Below, you'll find detailed information on shipping costs, dispatch procedures, and delivery times.

 Shipping Costs

• Free Standard Shipping: For orders over $50
• Standard Shipping: Starts from $5.95.
• Express Shipping (Australia-wide): $9.95.
• International Shipping: Rates calculated at checkout.

Order Dispatch

We're excited to prepare your order! Here's how we ensure a speedy and secure dispatch:

• Dispatch Location: All orders are dispatched from Melbourne, Australia.
• Dispatch Timeframe: Monday and Thursday, excluding public holidays.
• Cut-off Time: Orders are processed by 11am, Monday to Thursday (excluding public holidays).
• High Volume Periods: Allowance of up to 2 business days for dispatch.
• Packaging: We use Australian-sourced paper for packaging – please recycle!

Estimated Delivery

Australia Post Delivery Estimates

• Express Delivery: Please note, the Next Business Day guarantee is currently suspended by Australia Post (More Info).
• Standard Delivery: Refer to AusPost Delivery Times for estimates based on location.

International Delivery

• Delivery Time: 8 20 business days (varies by region).
  • New Zealand: 8-12 business days*.
  • Asia Pacific (e.g., Singapore, Hong Kong): 10-20 business days*.
  • Rest of the World: Currently not shipping.
• Customs & Duties: Subject to local customs policies. Additional charges are the responsibility of the customer.

Important Shipping Information

• Responsibility: Once parcels are with the courier, Samson & Charlie cannot be held responsible for any delays. However, we will assist with any delivery issues.
• Incorrect Addresses/Unclaimed Parcels: Please ensure correct address details are provided. Unclaimed parcels returned to us will incur additional fees or offer options for redelivery or store credit (see details below).

Returned to Sender Policy

If a parcel is returned due to incorrect address or failure to collect:

1. Resend Parcel: Pay the resending fee plus a $15.00 Return To Sender fee.
2. Refund: Receive a refund minus original postage and Return To Sender fee. An additional 7% fee applies for Afterpay orders.
3. Store Credit: Receive store credit minus original postage and Return To Sender fee.

Note: Standard Postage starts at $9.95, and Express Postage at $14.95.