The Ultimate Balancing 10pc Skincare System

Samson & Charlie are grateful for the small business support that Australia Post offers us to help us reach customers near and far.

 

 

Order Dispatch

We are so excited you have placed your order for your Samson & Charlie Skincare we want you to receive your items as soon as possible. This outlines how we work to get your order to you as fast and safe..

All orders are packed by our team and dispatched from Melbourne, Australia within 1-2 business days excluding public holidays.

Orders are prepared and dispatched by 11am Monday - Thursday excluding public holidays.

Typically orders are dispatched the following Business day however, we have the allowance up to 2 business days for when we have a high volume of orders. 

We proudly support Australian paper suppliers in the tissue and boxes used for your items to arrive safety. Please recycle on completion.

Estimated Delivery

Express Estimated Delivery 

Please Note: Next Business Day guarantee is suspended by Australia Post 

https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee

We do everything we can to ensure your order makes it to the destination as quickly as possible, but once the parcel is in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

*** Please be patient Australia Post advise some minor delays  ***

https://auspost.com.au/service-updates/current-covid-19-impacts

 

AusPost Current Shipping Standard Times          

Please allow 1-2  business day for order to be packed and dispatched.

https://auspost.com.au/service-updates/domestic-delivery-times

 

Location	Express Post	Standard Parcel Post
NSW,  ACT	3-5 Business Days	6 -10 Business Days
VIC	3-5 Business Days	7-10 Business Days
QLD	3-4 Business Days	6-9 Business Days
SA	2-3 Business Days	5-6 Business Days
TAS	2-3 Business Days	8-10 Business Days
NT	3-5 Business Days	10-13 Business Days
WA	1-3 Business Days	2-5 Business Days
INTERNATIONAL
Zone 1 – New Zealand**	8-12 Business Days 5th December last day for Christmas Delivery
Zone 2 -  Asia and the Pacific** Singapore (resumed) Hong Kong (resumed)	10-20 Business Days  28th November  last day for Christmas Delivery
Zone 3- UK and Europe**    * Switzerland **	10-20 Business Days   *10-20 Business Days
Zone 4 -  Canada & United States of America**	10-20 Business Days    3rd December last day for Christmas Delivery
Rest of the World **	9-12 Business Days

**Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances. 

 

 

Incorrectly Addressed / Parcel Not Collected From Post Office - Returned To Sender

It is your responsibility to collect your parcel from the Post Office or Collection Point if you were not available to receive the parcel directly from the delivery driver. If you have not received your item within the delivery times above, please contact us to investigate.

It is also your responsibility to input your correct shipping address at the time of order. Samson & Charlie can't be held responsible for parcels being returned to us due to an incorrect address.

If your parcel is returned to Samson & Charlie you have three options:

1) we can resend the parcel at your cost plus the Return To Sender fee incurred by Samson & Charlie. 

2) we can refund the order value minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie. If Afterpay has been used as payment then 7% of the order value will also be deducted as this is another cost that has been incurred by Samson & Charlie.

3) we can offer a Store Credit to the value of the order minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie.

Original Postage fees are dependent on the weight of the parcel.

Standard Postage starts at $9.95 

Express Postage starts at $14.95

Return To Sender fees are a flat rate of $15.00