Mulberry Silk Sleeping Eyemask Teal
Mulberry Silk Sleeping Eyemask Teal
Mulberry Silk Sleeping Eyemask Teal
Mulberry Silk Sleeping Eyemask Teal

Mulberry Silk Sleeping Eyemask Teal

Regular price $39.95 Sale price $24.95
7 in stock

The perfect sleep companion, 19momme Luxury Mulberry Silk Eyemask will help you enjoy blissful sleep so your body can rest, repair and recover. Wake up, refreshed and dewy beautiful after a restful nights sleep. A must-have for long haul flights. 

The well known natural pore refining properties of Mulberry Silk will help prevent wrinkles, puffy eyes and dark circles by protecting your eye area's hydration levels. 

  • Handmade 19momme Mulberry Silk Eyemask 
  • Anti-aging benefits of the natural silk fibres, reduce fine lines retain skin hydration 
  • Improves the quality of sleep, wake up looking and feeling refreshed
  • Silk covered elastics strap  to prevent damage to hair
  • Care: Gently hand wash in cold water

 

    The Teal hand made silk eye mask comes in one size and measures approx 55cm in diameter.

      Samson & Charlie are grateful for the small business support that Australia Post and DHL offers us to help us reach customers near and far.

      All products and orders are packed by us and dispatched from Melbourne, Australia. 

      We do everything we can to ensure your order makes it to the destination as quickly as possible, but once the parcel is in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

      *** Please be patient Australia Post are experiencing delays due to COVID-19 ***

      https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

       

       

       

       

      Parcel Not Collected From Post Office - Returned To Sender

      It is your responsibility to collect your parcel from the Post Office or Collection Point if you were not available to receive the parcel directly from the delivery driver. If you have not received your item within the delivery times below, please contact us to investigate.

      It is also your responsibility to input your correct shipping address at the time of order. Samson & Charlie can't be held responsible for parcels being returned to us due to an incorrect address.

      If your parcel is returned to Samson & Charlie you have three options:

      1) we can resend the parcel at your cost plus the Return To Sender fee incurred by Samson & Charlie. 

      2) we can refund the order value minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie. If Afterpay has been used as payment then 7% of the order value will also be deducted as this is another cost that has been incurred by Samson & Charlie.

      3) we can offer a Store Credit in the form of a Samson & Charlie Gift Card to the value of the order minus the Original Postage Fee incurred by Samson & Charlie and the Return To Sender fee incurred by Samson & Charlie.

      Original Postage fees are dependent on the weight of the parcel.

      Standard Postage starts at $8.95 

      Express Postage starts at $14.95

      Return To Sender fees are a flat rate of $15.00

      Standard Shipping Estimated Delivery Times By Location 

      Please allow 1-2  business day for order to be packed and dispatched.

      Location

      Business Days

      NSW  &  ACT

      2-4

      VIC

      1-3

      QLD

      3-5

      SA

      2-4

      TAS

      5-8

      NT

      6-8

      WA

      6-8

      INTERNATIONAL

      Zone 1 – New Zealand**

      3-5 Business Days

      Experiencing Delays 

      Zone 2 -  Asia and the Pacific**

      5-9 Business Days

      Suspended due to to COVID-19

      Zone 3- UK and Europe** 

      5-9 Business Days  

      Suspended due to to COVID-19

      Zone 4 -  Canada & United States of America**

      5-9 Business Days

      Suspended due to to COVID-19

      Rest of the World **

      9-12 Business Days

      Suspended due to to COVID-19


      **Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances

      Samson & Charlie want you to be completely satisfied with your purchase and ensure the returns process is clear and easy. It is very important to us at Samson & Charlie that we address any concerns our customers may have quickly and fairly.

       

      Damaged or Faulty Item – Replacement / Refund / Exchange / Store Credit

      In the unlikely event that you receive an item that is damaged, faulty or incorrect, please email us at contact@cazaz.com.au within 48 hours of your order delivery, quoting your order number, request for Replacement / Refund / Store Credit, and provide photos. We will advise you of the next steps.

      You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Samson & Charlie can’t be held responsible for items lost in the post on their return journey.

      We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

      If approved, your refund / exchange / store credit (whichever you choose) will be processed within 2 business days and we will email you the details.

      If declined, due to the goods not being deemed faulty, then we will treat the returned goods as a ‘Not Satisfied With Purchase’ return and all conditions mentioned below in the ‘Not Satisfied With Purchase’ section will apply.

      If Afterpay was used to purchase the goods, and a refund has been requested, then;

      • We will inform Afterpay of any refund (in whole or part) within 3 business days and the refunded amount will be sent to Afterpay as per agreement.
      • Upon receipt Afterpay will cancel any associated future payments and refund as per customer Terms and Conditions.
      • For any repayment or refund queries please contact Afterpay directly on 1300 100 729 or visit afterpay.com

       

      Not Satisfied With Purchase (Skincare Only) - Store Credit 

      Our natural high-quality products are handmade and therefore each batch may have slight differences in appearance or texture. If you are not satisfied with your purchase, we will be happy to offer you store credit equal to the purchase amount of the goods.

      Please email us at contact@cazaz.com.au within 14 days of your order delivery, quoting your order number and reason for return. We will advise you of the return instructions.

      Please note: This does not apply to Travel / Trial size products. The goods must be 90% unused and in their original packaging.

      You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery and this cost will be at your expense. We can only process the return when the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Samson & Charlie can’t be held responsible for items lost in the post on their return journey.

      We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

      If approved, your store credit will be processed within 2 business days and we will email you the details.

      If declined, due to the product being more than 90% used or not being in original condition then we will ship the goods back to you at your expense or dispose of the goods.

       

      Change Of Mind - Store Credit 

      If you simply change your mind and no longer want the product then we will be happy to offer you a store credit equal to the purchase amount of the goods minus a 15% restocking fee.

      Please email us at contact@cazaz.com.au within 48 hours of your order delivery, quoting your order number and reason for return. We will advise you of the return instructions.

      Please note: The goods must be unused and in their original packaging.

      You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery and this cost will be at your expense. We can only process the return when the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Samson & Charlie can’t be held responsible for items lost in the post on their return journey.

      We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

      If approved, your store credit will be processed within 2 business days and we will email you the details.

      If declined, due to the product not being in original condition then we can ship the goods back to you at your expense or dispose of the goods.

       

      Please note we can only exchange/refund or give store credit for items purchased from www.samsonandcharlie.com.au online store and not from our stockists. For any issues with products purchased from our stockists, please contact the original place of purchase directly.

      If Afterpay was used to purchase from Samson & Charlie and a refund is to be issued then the 7% fee charged to process your payment by Afterpay will be deducted from your refund amount.

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